Warranty & Return Policy

Overview

At Accellux Solutions, we are committed to delivering high-quality training that meets your needs and exceeds your expectations. To ensure your satisfaction, we offer the following warranty and return policy for our course training services:

Training Satisfaction Guarantee

We stand by the quality of our training services. If you are not satisfied with the course content or the delivery method, you may be eligible for a refund or other compensation as outlined below.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Request within 7 days of enrollment: You can request a full refund within 7 calendar days of purchasing the course, provided you have completed less than 25% of the course content.
  • Completion Limit: If you have completed more than 25% of the course content, no refund will be issued, but you may be eligible for other remedies, such as course credit or transfer to another course.

Non-Refundable Courses

The following types of courses are non-refundable:

  • Courses that include personalized coaching or one-on-one sessions.
  • Training packages where more than 25% of the service has already been delivered.

Refund Process

To request a refund, please follow these steps:

  • Contact our support team at training@accellux.com with your purchase details and the reason for the request.
  • We will review your request within 7 business days and notify you of the decision.

Course Credits and Transfers

If a refund is not possible, we may offer:

  • Course Credits: Apply your payment towards another course of equal or lesser value.
  • Course Transfers: Transfer your enrollment to another course at no additional cost (subject to availability).

Technical Issues

If you encounter any technical issues that prevent you from attending the course, we will provide technical support. If the issue persists and prevents you from completing the course, a refund may be issued based on the percentage of course completion.

Amendments

We reserve the right to amend this policy at any time. However, any changes will only apply to future purchases and will not affect previously purchased courses.

For further assistance, please contact us at training@accellux.com.

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